CNBV Regulation

Specialized User Support Unit

In accordance with the Law for the Protection and Defense of Users of Financial Services, our UNE is available to handle inquiries, complaints and clarifications.

Sylon Capital, S.A.P.I. de C.V., Electronic Payment Funds Institution

UNE officer: GONZALO RIVERA CURBELO

Service hours: Monday to Friday: 08:30 – 20:30 hrs · Saturday: 09:00 – 18:00 hrs

UNE officer email and phone: [email protected] · 55 85 31 25 25

Reception channels: Email; website; UNE

Service level: UNE

Electronic communication channels: Website:sylon.mx

The response period for inquiries or complaints will not exceed 30 business days. For clarifications, the response period will not exceed 45 calendar days.

You may also contact CONDUSEF through any User Service Unit, through the website https://www.condusef.gob.mx, or by calling CCAMER at 55 53 400 999.

Published information updated: October 12, 2026.

Download UNE Notice (PDF)

See the full UNE directory at REUNE CONDUSEF.