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We are here to help.

Use our official support channels to resolve questions about your account, membership, security or verification processes.

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Specialized User Support Unit

Official channel for inquiries, complaints and clarifications.

View UNE information
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Location

Calle Aristóteles número 210, Colonia Polanco, Alcaldía Miguel Hidalgo, Ciudad de México, C.P. 11550

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Hours

Monday to Friday from 08:30 to 20:30 hrs
Saturday from 09:00 to 18:00 hrs

Message

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Official support channels

ChannelUseContact
General supportQuestions about your account, membership, verification or general support.[email protected]
UNEInquiries, complaints and clarifications.[email protected]
55 85 31 25 25
CONDUSEFUser guidance and support.www.condusef.gob.mx
55 53 400 999